Rose City Property Management Company
Privacy Policy
Last Updated: Mar 11, 2026
1. Introduction
MAC Group Management Co. (“MAC Group,” “Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information of residents, association members, and users of our websites, portals, and communication services (collectively, the “Services”).
This Privacy Policy explains what information we collect, how we use it, and the choices available to you regarding your information.
By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide, including:
- Name
- Email address
- Phone number
- Address or property information related to your association
- Account login credentials
- Other optional profile information you choose to provide
Automatically Collected Information
When you use our Services, certain technical information may be automatically collected, including:
- IP address
- Browser type
- Device information
- Pages visited within the portal
- Usage and activity logs
This information is used for system administration, security, and improving our Services.
3. How We Use Your Information
We use collected information to:
- Provide and operate our Services
- Manage association accounts and resident portals
- Communicate with users regarding community updates and account activity
- Respond to inquiries and support requests
- Improve system performance and security
- Comply with legal obligations
Users may post information such as announcements, events, documents, and messages within their association community. These items are only visible to authorized users within that community unless explicitly made public.
4. SMS and Communications
If you provide your mobile phone number and opt in to receive SMS communications, MAC Group may send text messages related to association services, including:
- Community notifications
- Maintenance alerts
- Account messages
- Responses to inquiries
Message frequency may vary.
Message and data rates may apply depending on your mobile carrier.
You may opt out of SMS communications at any time by replying STOP to any message. For assistance, reply HELP.
5. Cookies and Session Data
Our website may use cookies and similar technologies to support login functionality, improve user experience, and maintain session security.
Cookies may be used to:
- Remember login sessions
- Store user preferences
- Enable secure authentication
- Support internal system operations
Users may disable cookies in their browser settings, however some features of the Services may not function properly without cookies enabled.
6. Information Sharing
MAC Group does not sell personal information to third parties.
We may share information in the following circumstances:
- With the homeowner association or property management responsible for your community
- With service providers who assist in operating our Services
- To comply with legal obligations or lawful requests by authorities
- To protect the rights, security, or property of MAC Group, associations, or users
We may also share aggregated or anonymized data that cannot reasonably identify individuals.
7. Third-Party Links
Our Services may contain links to third-party websites. MAC Group is not responsible for the privacy practices or content of those websites. Users should review the privacy policies of those sites before providing personal information.
8. Data Security
MAC Group implements reasonable physical, technical, and administrative safeguards designed to protect personal information from unauthorized access, disclosure, or misuse.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
9. Children's Privacy
Our Services are not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13.
If we become aware that personal information from a child under 13 has been collected, we will take reasonable steps to delete such information.
10. Accessing or Updating Your Information
Users may review and update certain personal information through their account profile within the resident portal.
To protect your privacy and security, we may require identity verification before granting access or making corrections to personal information.
Users are responsible for maintaining the confidentiality of their login credentials and should update passwords periodically.
11. Changes to This Privacy Policy
MAC Group may update this Privacy Policy from time to time.
Updates will be posted on this page with a revised “Last Updated” date. Continued use of the Services after updates constitutes acceptance of the revised policy.